1. Scope of this Privacy Policy
This Privacy Policy applies to information collected through ScrapRunnerNYC websites, mobile and progressive web applications, account pages, text-message services, support channels, payment experiences, listing tools, pickup workflows, and related services collectively referred to as the “Services.”
This Privacy Policy does not govern the independent privacy practices of contractors, pickers, customers, waste haulers, recycling businesses, payment processors, mapping services, telecommunications providers, or other third parties.
By using the Services, you acknowledge the collection and use of information as described in this Privacy Policy.
2. Information we collect
We collect information that you provide directly, information created through your use of the Services, and limited technical information collected automatically.
Account information
Account information may include:
- first and last name;
- phone number;
- email address, when provided;
- account role, such as customer, contractor, spotter, or picker;
- profile image or avatar;
- phone-verification status;
- account status and account preferences; and
- SMS opt-out preferences.
Listing and pickup information
When you create, view, claim, schedule, complete, cancel, or respond to a listing or pickup, we may collect:
- pickup addresses and location coordinates;
- material type and estimated volume;
- listing descriptions and notes;
- photos of scrap, rubbish, property, or completed work;
- preferred-picker selections;
- offer, claim, acceptance, rejection, and cancellation records;
- scheduled pickup times and estimated arrival information;
- arrival and completion timestamps;
- completion notes;
- reported weight or quantity collected;
- proof-of-pickup photos; and
- ratings, reviews, reports, and support messages.
Business and verification information
We may collect information submitted to verify identity, licensing, insurance, permits, or business qualifications, including:
- driver’s license or identification documents;
- hauling or scrap permits;
- New York City Business Integrity Commission documentation;
- insurance documentation;
- business licenses;
- issuing state;
- document expiration dates;
- limited document-number information, such as the last four characters;
- document review status;
- rejection reasons; and
- verification badges associated with an account.
Users should not submit full Social Security numbers, banking passwords, complete card numbers, or other information that ScrapRunnerNYC has not specifically requested.
3. Location information
ScrapRunnerNYC uses location information to create listings, display nearby opportunities, calculate approximate distances, generate addresses, provide mapping links, and coordinate pickups.
Location information may include:
- latitude and longitude;
- street address;
- city, state, and postal code;
- device-reported location accuracy;
- pickup and arrival locations; and
- addresses generated through geocoding or reverse geocoding.
Your browser or device may ask for permission before sharing precise location information. You may deny location access, but some listing, mapping, and nearby-pickup features may not work properly.
Do not create a listing for a private property unless you own the property, control the property, or have permission to use that address for the requested pickup.
4. Photos, media, and uploaded documents
Users may upload photos or other files relating to listings, pickups, avatars, completion proof, licenses, permits, insurance, and account verification.
Uploaded files may contain information visible within the image or file itself. Before uploading, users should remove or cover unnecessary personal information, document numbers, signatures, unrelated people, vehicle plates, home interiors, or confidential business information.
Uploaded files may be stored using third-party cloud-storage providers. Depending on the file type and platform workflow, a file may be accessible through a hosted file URL.
Verification documents are intended for review and account qualification purposes. ScrapRunnerNYC may record the document type, review result, expiration date, issuing state, and a limited portion of a document number.
5. Payments, credit purchases, and transaction information
ScrapRunnerNYC allows users to purchase digital credits and may offer additional paid features.
We may collect and retain:
- the credit package purchased;
- the number of credits purchased;
- the amount and currency of a transaction;
- payment status;
- Stripe Checkout Session identifiers;
- payment-intent identifiers, when available;
- credit balances;
- credit debit, refund, bonus, and adjustment records;
- the listing, claim, or other platform action connected to a credit transaction; and
- chargeback, dispute, reversal, or refund information.
Payment-card information is processed by third-party payment processors such as Stripe. ScrapRunnerNYC does not directly receive or store your complete payment-card number or card security code.
6. Text messages, phone numbers, and communications
ScrapRunnerNYC is a phone-first service and may use your phone number to provide account access and operational communications.
Communications may include:
- one-time login and verification codes;
- new listing and pickup notifications;
- preferred-picker offers;
- claim and scheduling confirmations;
- arrival, completion, cancellation, release, or delay notices;
- credit and payment information;
- support communications;
- safety or policy notices; and
- service announcements.
We may retain communication-event records, including the recipient, message category, associated listing or claim, delivery status, timestamps, and error information.
When you reply to an operational ScrapRunnerNYC text message, we may process the content of the reply to update a pickup, schedule, claim, delay, arrival, completion, or release.
Message and data rates may apply. Mobile carriers and telecommunications providers process message routing and delivery under their own policies.
7. Information collected automatically
When you access the Services, we or our service providers may automatically receive limited technical and usage information, including:
- IP address;
- browser type;
- device type;
- operating system;
- user-agent information;
- pages or features accessed;
- request timestamps;
- session information;
- authentication activity;
- security and error logs; and
- cookie or local-storage information needed to operate the Services.
ScrapRunnerNYC uses session cookies and similar technologies to keep users signed in, secure forms, maintain account sessions, remember preferences, and operate the Services.
We may use fraud-prevention and security information to detect suspicious logins, unauthorized activity, automated abuse, payment fraud, and violations of our policies.
8. How we use information
We may use information to:
- create and manage accounts;
- verify phone numbers and authenticate users;
- create, display, and manage listings;
- show nearby scrap and removal opportunities;
- connect posting users with pickers or crews;
- send offers and pickup notifications;
- schedule, monitor, update, release, and complete pickups;
- process credit purchases and maintain credit balances;
- issue eligible credit refunds or adjustments;
- review licenses, permits, insurance, and verification documents;
- award, display, or remove account badges;
- calculate ratings and reputation information;
- provide maps, directions, address lookup, and distance information;
- respond to questions, complaints, and support requests;
- investigate fraud, theft, unsafe activity, dumping, abuse, or policy violations;
- protect users, property, ScrapRunnerNYC, and third parties;
- comply with legal, regulatory, tax, court, and law-enforcement obligations;
- debug, maintain, secure, and improve the Services;
- develop new products and features; and
- enforce our Terms of Service and other policies.
10. Service providers
ScrapRunnerNYC relies on third-party providers to operate the Services. These providers may process information on our behalf for limited business purposes.
Providers may include:
- Stripe for payment processing, Checkout, payment confirmation, fraud prevention, disputes, and refunds;
- Twilio and telecommunications providers for one-time codes, operational text messages, phone-number routing, and SMS delivery;
- Google Maps Platform for geocoding, reverse geocoding, maps, addresses, and location-related functionality;
- Amazon Web Services or compatible cloud-storage services for uploaded photos, avatars, proof images, and verification documents;
- hosting, database, queue, and infrastructure providers for application hosting, databases, background tasks, security, caching, and service availability;
- email providers for account and support communications; and
- professional advisers, including attorneys, accountants, insurers, auditors, and security consultants.
Third-party providers process information under their own terms, privacy policies, contracts, and legal obligations.
11. Information visible to users or the public
Listings are intended to be viewed by eligible users searching for scrap, pickup, or removal opportunities.
Listing photos, material descriptions, estimated volume, approximate or exact pickup location, posting time, and availability status may be displayed through the Services.
Account names, avatars, roles, ratings, reputation information, and verification badges may also be visible to other users.
Do not include confidential information, unrelated personal information, access codes, financial information, or sensitive documents in a public listing description or photo.
Information shared with another user may be copied, saved, or used by that user outside ScrapRunnerNYC. We cannot fully control information after it has been disclosed to another independent user.
12. Data retention
We retain information for as long as reasonably necessary to provide the Services, maintain transaction records, resolve disputes, prevent fraud, enforce agreements, comply with law, and protect users.
Retention periods may vary depending on the information involved:
- Account information may be retained while your account is active and for a reasonable period afterward.
- Credit, payment, refund, and transaction records may be retained as required for accounting, tax, fraud-prevention, chargeback, and legal purposes.
- Listing, claim, pickup, cancellation, completion, rating, and dispute records may be retained to maintain platform integrity and resolve complaints.
- Verification documents may be retained while relevant to account qualification, safety, legal requirements, or dispute resolution.
- Authentication, security, and SMS-event records may be retained to protect accounts and investigate abuse.
- Backups may retain deleted information temporarily until they are overwritten under normal backup procedures.
We may retain de-identified or aggregated information that no longer reasonably identifies an individual.
13. Data security
ScrapRunnerNYC uses administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, alteration, loss, or disclosure.
These measures may include:
- phone-based one-time-password authentication;
- secure session controls;
- encrypted network connections;
- restricted administrative access;
- payment processing through established third-party providers;
- database transaction controls;
- signed or time-limited action links;
- logging and monitoring; and
- cloud-hosted storage and infrastructure controls.
No system is completely secure. ScrapRunnerNYC cannot guarantee that information will never be accessed, disclosed, altered, or destroyed without authorization.
You are responsible for protecting access to your phone, email, device, account session, and verification codes. Do not share a one-time verification code with anyone.
14. Your privacy choices
Account information
You may be able to update your phone number, email address, profile image, and other account information through the Services or by contacting support.
Location permissions
You may control browser or device location permissions through your device settings. Disabling location may limit nearby-listing, address, and mapping features.
Text messages
You may opt out of eligible non-essential SMS messages by following the instructions in the message or contacting support. Operational messages may still be sent when necessary to authenticate your account or complete a service you requested.
If you no longer control a phone number associated with an account, contact ScrapRunnerNYC promptly.
Cookies and browser storage
You may configure your browser to reject or remove cookies. Blocking essential cookies may prevent login, account sessions, forms, and other Services from working properly.
15. Account deletion and information requests
You may request account deletion or request access to certain information associated with your account by contacting ScrapRunnerNYC.
Before processing a request, we may need to verify your identity, phone number, email address, account ownership, or other information.
Deleting an account does not necessarily delete every record immediately. ScrapRunnerNYC may retain information that is reasonably necessary to:
- complete pending transactions or pickups;
- maintain credit and payment records;
- respond to disputes, chargebacks, or legal claims;
- prevent fraud, evasion, or repeated policy violations;
- comply with tax, accounting, regulatory, or legal obligations;
- protect users and public safety; or
- maintain backup and security systems.
Certain information may also remain in records belonging to other users, such as pickup histories, messages, ratings, or transaction records.
16. State privacy rights
Depending on where you live and the laws that apply, you may have rights concerning personal information, which may include the right to:
- request access to personal information;
- request correction of inaccurate information;
- request deletion of certain information;
- receive a copy of certain information in a portable format;
- limit or object to certain uses of information;
- appeal a denied privacy request; or
- not be discriminated against for exercising applicable privacy rights.
These rights are not absolute and may be subject to identity verification, exceptions, legal limitations, business-record requirements, and the applicability of a particular law to ScrapRunnerNYC.
ScrapRunnerNYC does not sell personal information for money. We do not knowingly sell or share personal information for cross-context behavioral advertising.
To submit a privacy request, contact us using the information at the bottom of this policy and describe the request. We may ask for additional information to verify your identity and account.
17. Children’s privacy
ScrapRunnerNYC is intended for adults and is not directed to children under 18.
We do not knowingly permit children under 18 to create accounts, purchase credits, post listings, or accept pickups.
If you believe a child has submitted personal information to ScrapRunnerNYC, contact us so that we can review and address the situation.
18. International users and data processing
ScrapRunnerNYC is operated from the United States and is primarily intended for use in the United States.
If you access the Services from another country, your information may be transferred to, stored in, and processed in the United States or other locations where ScrapRunnerNYC or its service providers operate.
19. Changes to this Privacy Policy
ScrapRunnerNYC may update this Privacy Policy to reflect changes in the Services, technology, business practices, legal requirements, or data-processing activities.
When we update the policy, we will revise the effective date shown at the top of the page. We may also provide additional notice through the Services, by SMS, or by email when appropriate or legally required.
Your continued use of the Services after an updated policy becomes effective means that the updated policy applies to information collected and processed after that date, subject to applicable law.
20. Contact us
Questions, account-deletion requests, privacy requests, or concerns about this Privacy Policy may be sent to:
ScrapRunnerNYCEmail: support@scraprunnernyc.com
Website: www.scraprunnernyc.com